Legal notice
Legal Notice (Act on Specified Commercial Transactions)
Price
Shown on each product page, tax included.
Charges other than the product price
Japan: ¥770 shipping; free on orders of ¥15,000 or more.
Asia (Hong Kong, South Korea, Singapore, Malaysia): ¥2,500.
North America & Oceania: approx. US$35.
Europe & Middle East: approx. €40.
Orders delivered outside Japan may also incur import duties, taxes, and customs clearance fees, which are payable by the recipient.
Payment methods
- Credit card (VISA / MasterCard / AMEX / JCB)
- Google Pay / Apple Pay / Shop Pay
- Convenience store payment (Japan only)
- Paidy (Japan only)
- LINE Pay / PayPay / Merpay (Japan only)
- Bank transfer (Japan only)
When payment is taken
- Credit card: when your card issuer bills you
- Google Pay / Apple Pay / Shop Pay / LINE Pay / PayPay / Merpay: when the card issuer registered to that account bills you
- Mobile carrier billing: added to your carrier's monthly bill
- Paidy (pay next month): invoiced on the 1st of each month, payable by the 10th at a convenience store, by bank transfer, or by direct debit
- Convenience store payment: by the end of the third day after the payment number is issued
- Bank transfer: by the end of the fourteenth day after the payment number is issued
Delivery
We dispatch within a maximum of 45 business days from the date of order (this varies with order volume).
Business hours and enquiries
Hours: Monday, Tuesday, Thursday, Friday, 10:00–18:00 (JST)
Closed: Wednesday, Saturday, Sunday, and public holidays
Orders: accepted 24 hours a day, all year round
Enquiries and dispatch work received outside business hours are handled from the next business day onward.
Returns and exchanges
Contact us within 3 days of receiving your order.
We cannot accept returns for change of mind, or for certain items (see our Refund Policy for details).
Incorrect delivery addresses and undelivered orders
We ship to the address you provide when placing your order. No refunds will be issued if delivery fails due to an incorrect address, a change of residence or other circumstances on your part.
If the carrier is holding your parcel due to an address issue, we will contact you. Reply by the stated deadline with your correct address, including the street number, building name and unit number, and we will arrange redelivery at no additional cost.
If you do not reply by that deadline, the parcel will be returned to our warehouse. Once it has been returned, we will reship only if you pay the redelivery fee by the payment deadline stated in our notice, and only after payment is confirmed. The redelivery fee is ¥3,000 for Japan (tax included, covering actual shipping and handling costs). For destinations outside Japan, the applicable regional shipping charge is payable again: Asia: ¥2,500; North America & Oceania: approx. US$35; Europe & Middle East: approx. €40. If you do not pay by the payment deadline, your order will be cancelled without a refund.
If the parcel is not returned to our warehouse (for example, if the carrier disposes of it or treats it as lost), we cannot offer redelivery or a refund.
Seller
Rhence LLC
Representative
Reki Uchida
Address
8-3 Oyamacho, Shibuya-ku, Tokyo, Japan
Phone
+81 90-9153-0729
As a rule we do not handle enquiries by phone. Please contact us by email.
Email
support@dacult.jp
Store URL
https://dacult.jp/
