Refund policy

Returns and Exchanges

If an item arrives defective, please contact us within 3 days of delivery by email (support@dacult.jp) or through our contact form.

Send us photos of the defect along with the information below, and we will exchange the item for one in good condition if stock is available.

  • Order number
  • Product name
  • A photo showing the whole item, plus either a photo of the defect or a photo showing that the tag is still attached

Please note: refunds are not available.

Please note: we cover the shipping cost for exchanges.

Not Eligible for Return or Exchange

We cannot accept a return or exchange in the following cases.

  • We did not hear from you within 3 days of delivery
  • Returns for personal reasons (wanting a different color, a different design, and similar)
  • Items whose tags have been cut off (these are treated as worn)
  • Items that have been washed, dry-cleaned, or repaired
  • Items carrying odors such as perfume or cigarette smoke
  • Items with stains or scratches
  • Sale items and items bought with a coupon
  • Minor unit-to-unit variation typical of overseas-made goods, such as the following
    • Slight loose threads, uneven stitching, or untrimmed thread ends
    • Size discrepancies (roughly 2 to 10 cm)
    • Differences in color or texture caused by your monitor
    • Material, stitching, color tone, or details differing in part from one lot to another (production lot variation)
    • Wrinkles, a missing care label, or loosely sewn buttons and beads
    • Buttonholes that have not been cut open. Note: on some items such as denim pants, the manufacturing process ships the buttonholes unopened. They are designed to be opened easily with scissors or a utility knife, and are not treated as defects.
    • Differences between the product photos and the item itself. Note: lighting, shooting conditions, and the production lot can make color, sheen, texture, and details look different from the actual item.
    • Wording on the product tag, care label, packaging, or similar differing from what is stated on this site. Note: overseas standards and production lots can produce different markings; the sizes and specifications stated on this site take precedence.
    • Odors originating from the material, the manufacturing process, or storage conditions in transit. Note: odors that fade when the item is aired out in the shade or ventilated after opening are not treated as defects.

Please note: our inspection, our measurements, and the descriptions on our product pages are not certified by any third-party body; they follow our own in-house standards. Please read and accept the points above, along with differences in appearance caused by monitor and photography conditions, before placing an order. Placing an order is taken as your agreement to the above.

Cooling-Off Rule

Because our sales are classified as mail-order sales, the cooling-off rule under the Act on Specified Commercial Transactions does not apply.

We appreciate your understanding.
Whether a return or exchange is accepted, and on what conditions, is governed by the return terms set out in this policy and in our notice based on the Act on Specified Commercial Transactions.

Undelivered Orders and Redelivery Due to Address Errors

We ship items to the address you provide when placing your order. If delivery cannot be completed because of an incorrect address, a change of residence, or other circumstances on your part, we will not issue a refund.

You can update your delivery address yourself on the order confirmation page within 60 minutes of completing your purchase. After that, we generally cannot accept address changes. Depending on the status of shipping preparations, we may be able to make a change, but we cannot guarantee it.

If your parcel is being held by the carrier because of an incomplete or incorrect address, we will contact you. If you reply by the deadline specified in our message with your correct delivery address, including the street number, building name, and apartment or unit number, we will arrange redelivery at no additional cost.

If you do not reply by the deadline, the parcel will be returned to our warehouse.

Once the item has been returned to our warehouse, we will reship it only if you pay the applicable redelivery fee by the payment deadline specified in our message. We will reship it after confirming payment. For delivery within Japan, the fee is ¥3,000 (tax included), equivalent to the actual shipping and handling costs. For delivery outside Japan, the shipping charge for your destination region applies again: Asia ¥2,500 / North America & Oceania approx. US$35 / Europe & Middle East approx. €40.

If the payment deadline passes without payment of the redelivery fee, your order will be treated as canceled, and we will not issue a refund.

If the item is not returned to our warehouse (for example, if the carrier disposes of it or classifies it as lost), we cannot offer redelivery or a refund.

Contact

For help with a return or exchange, please reach us by email (support@dacult.jp) or through our contact form.