Shipping policy
Shipping Policy
Please read the following before ordering. It covers how we ship, how long it takes, and what you are responsible for.
Shipping rates
We ship worldwide to 28 countries and regions. Rates are flat per region and are shown in your local currency at checkout.
| Region | Rate |
|---|---|
| Japan | ¥770 — free on orders of ¥15,000 or more |
| Asia (Hong Kong, South Korea, Singapore, Malaysia) | ¥2,500 |
| North America & Oceania (US, Canada, Australia, New Zealand) | approx. US$35 |
| Europe & Middle East (UK, EU, Switzerland, Norway, UAE, Israel) | approx. €40 |
Import duties and taxes
Orders delivered outside Japan may be subject to import duties, taxes, and customs clearance fees charged by the destination country. These charges are the responsibility of the recipient and are not included in the product price or the shipping rate. They are billed separately by the carrier or the customs authority, usually before or on delivery. We cannot calculate them in advance, and we cannot refund or reimburse them.
If a parcel is refused or returned because these charges were not paid, we are not able to issue a refund.
Delivery time
- Orders are dispatched from our overseas warehouse.
- For bank transfer and convenience store payment, we dispatch after payment clears.
- We normally dispatch within 4 to 7 business days of confirming your order.
- In some cases dispatch can take up to around 45 business days, for reasons including:
- Logistics congestion, public holidays, severe weather, or delays in customs clearance
- High order volume or restocking of a particular item
- Natural disasters or other events beyond our control
- International transit time after dispatch varies by destination and by how long customs takes to process the parcel.
Once your order ships, we send you an email with a tracking number. Tracking can take one to two days to start showing updates.
Cancellations and changes
Once an order is placed, we cannot cancel it or change the item, the size, or anything else about it. This applies even if the payment details were entered incorrectly.
We may cancel an order at our discretion if we suspect it is fraudulent or abusive.
Changing your address
We cannot change a delivery address after an order is placed. The one exception is that you can edit the address yourself from the order confirmation screen, but only within 60 minutes of completing your purchase.
After 60 minutes, no change is possible. Please check your street number, building name, and unit number carefully before you order.
If a parcel cannot be delivered because the address was wrong, we are not able to issue a refund.
Stock
An item can sell out after your order is placed. If that happens, we ship the items that are in stock and automatically cancel and refund the ones that are not.
If you did not receive our email
Check that your email address was entered correctly and look in your spam folder. If no confirmation email arrives after you order, contact us through the contact form or by email.
Receipts
We do not issue individual receipts. Please use the statement from your payment method.
| Payment method | Document |
|---|---|
| Credit card | Card statement |
| Convenience store payment | In-store receipt |
| Bank transfer | Transfer record |
Contact
Email support@dacult.jp or use our contact form.
We do not take enquiries by phone.
